Contact

For support, feedback, and questions about Shared Orbit plugins, use the Discord server first:

Join the Shared Orbit Discord

Discord is the recommended place for:

• Product support
• Setup questions
• Feedback
• Bug reports
• General discussion about Shared Orbit plugins

For business collaboration or support topics that cannot be handled through Discord, you can also use email. Email is not the recommended support path and may be slower:

contact.sharedorbit@gmail.com

Response Times

Please keep in mind that our support system is entirely community and volunteer-driven.

Response times may vary anywhere between 0-14 days, depending on availability. Even if you're using our products for free, we genuinely want to help everyone we can.

We simply ask that you remain patient and respectful while waiting for a response.

Professional License Benefits

If you own a Professional license for any eligible Shared Orbit product and can verify it, you'll receive the VIP role.

VIP members receive:

• Priority support
• Faster response times
• Voice support when available

When reporting an issue, include the Unreal Engine version, plugin version, target platform, and whether the issue happens in editor, packaged build, or multiplayer.